A practical function may fail on the new iPhones. When wearing a face mask that prevents biometric registration, the smartphones can alternatively be unlocked with an Apple Watch – this is quickly essential when shopping and in other places where a mask is worn.
However, this “Unlock with Apple Watch” function can refuse to work in conjunction with the iPhone 13 and 13 Pro, as Apple has now announced in response to an increasing number of reports from users that the problem has been identified.
iPhone 13 owners who experience the problem will see an error message stating that the iPhone cannot communicate with the Apple Watch. The user is instructed to wear the smartwatch on their wrist and unlock it – and is given the opportunity to try to establish the connection again. This is pointless, however, because it fails again and again.
Even more complex procedures such as decoupling and reconnecting an Apple Watch to the iPhone 13 do not seem to provide a remedy. Here you usually fail when you try to set up the “Unlock with Apple Watch” function. What triggers the bug remains unclear.
iOS 15 update is supposed to remove bugs
Apple has promised a remedy that the error will be eliminated with an “upcoming software update”. The company did not provide any details about a release date, Apple usually pushes a point update for a completely new iOS version very quickly.
You can switch off the function until the update is released and instead use the device code or password to unlock the iPhone 13, explains the manufacturer in a support document that has so far only been available in English – Of course, this is not convenient once you get used to unlocking with a watch. The function can be deactivated in the settings under “Face ID & Code”.
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